Privacy Policy
Last updated: October 1, 2026
This Privacy Policy explains how Trusted Verifier (“we”, “us”) collects, uses and protects personal data when you use our website and services.
Who we are
Trusted Verifier provides software for creating, issuing and verifying digital credentials. For questions about this policy, contact sales@trustedverifier.com.
Data we collect
We collect the following categories of data:
- Account data, such as your name, email and organization.
- Recipient data that our customers upload to issue credentials.
- Support chat details, including the name you provide, optional email address, messages, timestamps and a pseudonymized network identifier used to limit abuse.
- Usage data, such as pages visited and features used.
- Billing data processed by our payment provider.
How we use data
We use personal data to provide and improve the service, communicate with you, process payments, ensure security and meet legal obligations.
Recipients of credentials
When an organization issues you a credential, that organization is the controller of your data and we process it on their behalf. Contact the issuing organization to exercise your rights.
Sharing
We share data only with service providers that help us operate the service (for example hosting, email delivery and payments), under contracts that protect your data. We do not sell personal data.
Retention
We keep personal data for as long as your account is active or as needed to provide the service, respond to support requests, maintain records and prevent abuse, and delete or anonymize it afterwards unless the law requires otherwise.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or port your data, and to object to processing. Contact us to exercise these rights.
Changes
We may update this policy from time to time. We will notify you of material changes by email or through the service.